Company's data: Sp. z o.o.

ul. Wolności 345/605
41-800 Zabrze
NIP: 648-276-55-71
REGON: 242895699
KRS: 0000416054

Citi Handlowy:
70 1030 0019 0109 8530 0038 8512

Opening hours:

Monday–Thursday: 8:00–16:00
Friday: 8:00–14:00


Monday–Thursday: 8:00–16:00
Friday: 8:00–14:00

+48 602-53-15-47

Solving problems

  1. Send an email to providing us with the number of the order and/or the customer’s phone number

Log into your Administrator Panel and check the details in the tab called “Orders”

Log into your Administrator Panel and check if delivery charge settings in ‘Delivery areas’ are correct. Please see how to change your delivery charges on YouTube.

In the majority of cases, the GPRS printer will not be working due to a problem with the data transfer on the sim card (for instance the sim card may need to be topped up or it is being blocked). To check the SIM card you should:

  • Reset the printer (turn it off and then turn on again), if it won’t help then:
  • Turn off the printer, then take out the SIM card from your printer. Check it in any other device, the best option being a mobile phone. You have to check if the card is able to connect to the internet (3G). You can do that by opening any website (gmail, facebook). Do not try to open Google main website, since it will load even if there is no data transfer to connect with the internet.

Another method of checking proper functioning of the SIM card is to:

  • Turn off the printer, take out the SIM card and put in a different SIM card, one which you are sure connects with the internet and is working (for example from your mobile). Then turn the printer on and check if it is working in the printer.
  • …if it won’t help, please contact your dedicated Account Manager within the opening hours of our office.

Log into your Administrator Panel and follow undermentioned instructions:

Log into your Administrator Panel and then:

  1. click on ‘Restaurant’ tab
  2. you’ll see (under the map) “opening hours and ordering hours”
  3. click on what you need and make a change

Log into your Administrator Panel:

  1. click on ‘Restaurant’ bookmark
  2. you’ll see ‘holidays’ (under the map)
  3. click on it and set breaks suitable for you

In a problematic situation please contact your dedicated accounts manager who will help you with making any changes that you need.