Frequently Asked Questions

In most cases, the GPRS printer does not work due to the lack of data transfer on the SIM card (unpaid card, blocked card, etc.) To check the SIM card, follow the instructions below:

  • Reset the printer (turn the printer off and on again) - if that doesn't work, then:
  • Turn off the printer and then remove the SIM card from the printer. Check it on any other device (phone, tablet). You must check that the card is able to connect to the Internet. Checking involves connecting to any website (BBC, news). Do not connect to Google, because it loads even in the absence of a data packet for Internet connections.

Another method of checking the correct functioning of the SIM card is as follows:

  • Turn off the printer, remove the SIM card and replace it with another SIM card that you are absolutely sure of (for example from a smartphone). Now turn on the printer again and check that it works correctly,
  • if this does not help, please contact our office staff during working hours.
    We recommend using the ROS application to handle online orders - For more information, please contact your customer assistant.

In the Admin's Panel check the "Orders" tab. You will see this order with the status: "Canceled: We have not received payment for the order. If it came late, the system would automatically refund it."

The reason is the bank withdraws the funds, but does not send them to Restaumatic. Therefore, the system canceled the order after 10 minutes of waiting. The customer has received information about the cancellation.

In this case:

  • inform the customer what happened (his bank did not transfer funds within the specified time)
  • explain that if the funds arrive late (probably this happens) they will be returned automatically and it will be on the client's account within 2-3 business days, if the funds do not arrive - direct the customer to us with a request to send confirmation of payment to:

Click on the "Restaurant" tab, you will see the element "breaks at work" (under the map),

  • click the "Disable online ordering" button,
  • set appropriate breaks at work.

In a difficult situation, contact your account manager who will help you make changes that you are looking for.

Setting the holiday breaks